Shipping Terms and Conditions

For rugs purchased online, Delivery is free anywhere in Australia but extra charges apply for overseas deliveries. The price of Rugs purchased direct from the warehouse outlet does not automatically include delivery. All our hand-made rugs are super flexible and easy to fold and pack in a normal trunk. That's one of the advantages of hand-knotted rugs.

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 7 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the nominated courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of rugswholesale.com.au

We ship to the address you provide when you order. Large goods cannot be sent to PO boxes and we therefore require a physical delivery address when you place your order. Please note: if there is no one available to receive the goods and the driver has a need to return to your address to re-effect delivery, an additional cost may apply.

In such circumstances where you have granted an authority to leave goods unattended, the responsibility of risk and ownership transfers to you upon this instruction and delivery. You agree that we and all our shipping agents are released from liability for any lost, stolen or damaged goods that are delivered and left unattended in accordance with your authority.

Once goods are delivered, we ask that you inspect and advise us immediately of any issues you may have. We are not involved in nor do we have any liability once the goods have left our warehouse beyond our terms and conditions Rugs Wholesale sell under Terms and Conditions of a 14 day money back guarantee provided the rug is returned in clean mint condition as sold.

We are not involved in, nor do we have any liability once the goods have left our warehouse beyond our terms and conditions. We will assist you with any claim you may have against any shipping provider where possible.  We can offer you additional Shipping Insurance options to insure your goods against loss or physical damage to your rugs. Please contact us for more details and a quote.